Incredible Trades Privacy Policy
Scope and privacy commitment
Incredible Trades LLC respects the privacy of people who visit its website, contact the business or use membership services. This policy describes the public website and existing-member services.
The public website does not currently accept new registrations or payments. Existing members can continue to sign in and use their existing subscription services. The website change does not change existing members' subscription agreements, recurring prices, cancellation rights or refund rights.
We do not sell members' information or share it with unrelated companies for their marketing. Using providers to operate the service is different from selling member information or sharing it for an unrelated company's marketing.
Information provided by members and visitors
Legacy registration collects account information such as name, email address and user identifier. Account and subscription information is used to provide access and administer membership. Stripe is a payment provider for legacy subscriptions; older website payment flows can involve payment information being entered on the website before it is sent to Stripe. We do not claim that every legacy system or historical storage location has been verified to be free of payment-card data. The public website does not currently offer a new registration or payment process.
When you contact us, we receive the contact details and information you choose to include in your request. We use this information to respond and provide support. Please do not send passwords or full payment-card details in support messages.
Participation in the Slack community involves information you provide through that service, including your profile and community contributions. Information you post in a community channel is available to people who can access that channel.
You can decline to provide information, although this may prevent us from completing a requested interaction or providing a feature that requires it.
Website visitors and technical information
Website requests provide technical information to hosting systems, including request details and potentially IP addresses and browser information. We use operational records to operate the website, diagnose problems and protect access. Technical identifiers are not necessarily anonymous.
The public information pages display content without interactive account features. Existing account pages and third-party services may work differently. The legacy homepage includes Google reCAPTCHA, which involves requests to Google for its anti-abuse service.
Cookies and third-party features
Cookies store information in your browser and can be sent with later requests. Legacy member access may depend on browser cookies. Blocking or deleting necessary cookies may prevent sign-in or other features from working.
The public information pages do not add JavaScript tracking or set browser cookies themselves. This does not mean the whole domain, its hosting configuration or linked legacy and third-party services are cookie-free. Your browser provides controls for cookies; separate providers describe their own processing in their policies.
Providers and operational access
We use Microsoft Azure for website hosting and the legacy database, Stripe for legacy billing, Microsoft 365 for support email, Gmail for forwarded support messages, and Slack for the member community. Google reCAPTCHA is present on the legacy homepage. Providers process information involved in the services they supply.
Support emails sent to support@incredibletrades.com are received through Microsoft 365 and forwarded to the operator's existing Incredible Trades Gmail account. The operator personally monitors and manually handles membership and support requests, including cancellation assistance.
Access to personal information is limited to people and providers who need it for the relevant service or support purpose. Provider processing may occur outside your home country. Use of the website alone is not treated as consent to unrelated marketing disclosure.
Communications and support correspondence
We use contact information for account, membership and support communications. Departing members lose access to the member Slack community and are no longer contacted as part of normal membership servicing.
We do not currently run promotional email campaigns to existing members or provide a promotional unsubscribe feature. If promotional emails are introduced, they will include an appropriate sender-managed opt-out method and comply with applicable law. Recipients will not be required to rely solely on their email provider's blocking tools.
We do not publicly publish private member emails or direct Slack conversations.
Security and retention
We work to protect account and service information and continue reviewing older website and billing safeguards. No website, database or transmission method can guarantee absolute security.
Historical member profiles are retained after membership cancellation; we do not routinely delete old accounts and do not currently have a formal deletion process. Some accounting, billing, security or legal records may need to be retained. Retention practices and requests are subject to applicable requirements and may differ between the website and service providers. We do not promise automatic erasure of all records, provider copies or backups.
Privacy requests and contact
The owner manually handles account-support questions through existing admin systems. You may contact support@incredibletrades.com with privacy questions or requests concerning your personal information. We handle privacy requests through support, with identity checks where needed. Technical access or deletion requests require review by authorized, qualified personnel under applicable law; support intake does not itself complete those actions. Nothing in this policy limits rights available to you under applicable law.
Policy changes
We may update this policy to reflect actual practices and applicable requirements. Material changes will follow applicable notice and consent requirements. Posting an update or continuing to use the website does not itself authorize unrelated marketing disclosures.
Changes to this policy do not silently amend existing subscription prices, cancellation rights or refund rights.